Help

What do you need help with?

For help with an existing booking or to change or cancel tickets you can contact Diversity Travel below.

Diversity Travel

Contact

+44 (0)161 235 5406
ccssupport@diversitytravel.com

Availability

Real time assistance provided 24 hours a day.Emergency support is also provided out of normal working hours to assist with emergency bookings or last minute changes to existing itineraries made online.

For technical help with the Trainline website you can contact Trainline below. Tickets cannot be booked by phone.

Trainline

Contact

Online help facility for frequently asked questions. For help with an existing booking or to change or cancel tickets call: 0344 556 1384

For issues regarding cancelling mobile tickets, please call : 08712441545 option 1 for business and option 1 for managed accounts

Availability

Monday to Sunday: 8am - 6pm

Redfern is now CTM (North). For help with bookings using the CTM website or to book trips over the phone contact CTM below.

CTM (North) (formerly Redfern)

Contact

For Technical Support and Business Support

North.BSU@TravelCTM.com ( or ) Call: 01274 726424

Rail: North.Rail@TravelCTM.com

Accommodation: North.Hotels@TravelCTM.com

Air and Eurostar: North.Air@TravelCTM.com

Availability

Core Hours - Offline Service 08:00 – 20:00 every Monday to Friday.Real-time assistance service available 24 hours a day, 7 days a week and every day of the year.

Please contact the organisation below and they will be able to assist you with your problem.

HRS

Contact

For bookings, amendments & cancellations :+44 800 328 4 328 (24/7 helpline) or email hrs_customerexperience@hrs.de

For escalation and Technical assistance between 9am - 6pm email to servicedeskuk@hrs.com

Availability

24 hours, 7 days a week. Including bank holidays.

Please contact the organisation below and they will be able to assist you with your problem.

Capita

Contact

+44 871 521 9816 (option 1) for online tech support

Availability

24 hours, 7 days a week. Including bank holidays.

Please contact the organisation below and they will be able to assist you with your problem.

HRG

Contact

0203 912 6572
pstvs.uk@hrgworldwide.com

Availability

24 hours, 7 days a week. Including bank holidays.

Please contact the organisation below and they will be able to assist you with your problem.

Calder Conferences

Contact

Lusia Depa - RM6016 Business Support

0113 397 9432 (option 1)

enquiries@calders.org.uk

Availability

Offline out of hours Service 24 hours a day, 7 days a week and every day of the year. Offline Service available 08:00 – 20:00 every Monday to Friday.

Please contact the CCS Customer Service below and they will be able to assist you with your problem.

CCS Customer Service

Contact

+44 345 410 2222
info@crowncommercial.gov.uk

Availability

Monday to Friday: 9am to 5pm