Accessibility statement

This accessibility statement applies to https://travel.crowncommercial.gov.uk

This website is run by Crown Commercial Service. We want as many people as possible to be able to use this website.

We’ve made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website/application is

As we work to fix the accessibility issues we know some parts of this website/application are not be fully accessible, you may not be able to do some of the following:

• change colours, contrast levels and fonts;
• zoom in up to 300% without the text spilling off the screen;
• navigate most of the website/application using just a keyboard;
• navigate some of the website/application using speech recognition software;
• listen to some of the website/application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver;
• some of our online forms are difficult to navigate using just a keyboard
• you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email info@crowncommercial.gov.uk
• call 0345 410 2222

We’ll consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@crowncommercial.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Crown Commercial Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

• Success Criterion 1.3.1 Info and Relationships

You may not be able to easily see the structure of the information on the page.

• Success Criterion 1.3.5 Identify Input Purpose

Information fields may not be clear.

• Success Criterion 1.4.1 Use of Color

Colour is used as the only way of showing information.

• Success Criterion 1.4.3 Contrast (Minimum)

Ideal colour contrasts aren’t used across the site.

• Success Criterion 1.4.4 Resize text

Text can’t be resized easily.

• Success Criterion 1.4.5 Images of Text

we have used images of text without describing the content of that image.

• Success Criterion 1.4.10 Reflow

The text does spill over the edge of the page, meaning you may need to scroll both up and down, and left to right.

• Success Criterion 1.4.11 Non-text Contrast

Some of the non text elements of the site have an issue with colour contrast.

• Success Criterion 1.4.12 Text Spacing

Some of the text spacing on our site is too close together or too far apart.

• Success Criterion 2.1.1 Keyboard

Not all of our content is accessible by keyboard only.

• Success Criterion 2.1.2 No Keyboard Trap

You may not be able to navigate away from a section using only your keyboard.

• Success Criterion 2.4.1 Bypass Blocks

You won’t be able to bypass sections of the same content.

• Success Criterion 2.4.2 Page Titled

Some of our pages are titled incorrectly and are not clear about the contents of the page.

• Success Criterion 2.4.3 Focus Order

Some of our pages focus on content in the incorrect order when using a screen reader or keyboard for navigation.

• Success Criterion 2.4.4 Link Purpose (In Context)

Some of the links in the content do not have context and may be ambiguous to general users.

• Success Criterion 2.4.5 Multiple Ways

You can only find web pages one way.

• Success Criterion 2.4.7 Focus Visible

If navigating using a keyboard the focus indicator is not always visible.

• Success Criterion 3.2.2 On Input

Changing settings will also change the context of the content without pre warning the user.

• Success Criterion 3.2.4 Consistent Identification

The same components on the website are identified differently.

• Success Criterion 3.3.1 Error Identification

Errors in content entry, and how to fix them, are not clearly identified.

• Success Criterion 3.3.2 Labels or Instructions

It is not clear when a user needs to enter content.

• Success Criterion 3.3.3 Error Suggestion

No suggestions for entering correct content are available.

• Success Criterion 4.1.2 Name, Role, Value

It is not easy to determine all the fields and what you need to do with them.

We want as many people as possible to be able to use this website and we are currently making improvements to ensure the website meets the required standards. We plan to have this work completed by 29 September 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It will be reviewed and updated as required.

How we tested this website

This website was last tested on 24 July 2020. The test was carried out by Cognizant.

We tested the website at

1. https://travel.crowncommercial.gov.uk/
2. https://login.crowncommercial.gov.uk/oxauth/login.htm
3. https://travel.crowncommercial.gov.uk/
4. https://travel.crowncommercial.gov.uk/messages
5. https://travel.crowncommercial.gov.uk/reports
6. https://travel.crowncommercial.gov.uk/messages/a7074125-25fe-4a78-a7fa-d6dda9f3c1da/edit
7. https://travel.crowncommercial.gov.uk/reports/spend-report
8. https://travel.crowncommercial.gov.uk/reports/dashboard
9. https://travel.crowncommercial.gov.uk/reports/download
10. https://users.crowncommercial.gov.uk/two/factor/choice
11. https://users.crowncommercial.gov.uk/two/factor/choice
12. https://users.crowncommercial.gov.uk/profile

What to do if you cannot access parts of this website

If this website is not accessible to you, please email us at info@crowncommercial.gov.uk or call 0345 410 2222. Some links on this website will take you to a supplier’s website, you will know you are no longer on this website because the header will be different. If the website is not accessible to you, please contact your travel supplier directly for more information or to place an order.