Accessibility statement

This accessibility statement applies to

This website is run by Crown Commercial Service. We want as many people as possible to be able to use this website.

We’ve made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website/application is

As we work to fix the accessibility issues we know some parts of this website/application are not be fully accessible, you may not be able to do some of the following:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Crown Commercial Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

We want as many people as possible to be able to use this website and we are currently making improvements to ensure the website meets the required standards. We plan to have this work completed by 29 September 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It will be reviewed and updated as required.

How we tested this website

This website was last tested on 24 July 2020. The test was carried out by Cognizant.

We tested the website at


What to do if you cannot access parts of this website

If this website is not accessible to you, please email us at or call 0345 410 2222. Some links on this website will take you to a supplier’s website, you will know you are no longer on this website because the header will be different. If the website is not accessible to you, please contact your travel supplier directly for more information or to place an order.